Privacy Policy

Last updated: Aug 25, 2023

At Frametolia, we value your privacy and we are committed to protecting your personal information. This privacy policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information we collect
We collect information from you when you visit, register, place an order or complete a form on our website. All of the information we collect will be used to:

  • Process orders.
  • Help personalize your shopping experience
  • Improve your customer service experience
  • Send periodic newsletter emails, if you have chosen to opt in
  • Improve our website functionality
  • We collect information with your shopping experience in mind. We do not sell, trade, or otherwise give out your personal information. All information on the Frametolia site is collected over a secure server with your privacy and safety in mind.


2. How we use your information
We use your personal information to provide you with our services, to communicate with you about our products and services, and to improve our website. We may also use your information for marketing purposes, but only with your consent.

3. How we protect your information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We limit access to your personal information to those employees who need to know in order to complete your orders.

4. Your rights
You have the right to access, correct, or delete your personal information at any time. You also have the right to object to the processing of your personal information or to withdraw your consent for us to use your personal information for marketing purposes.

5. California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. You also have the right to request that we delete your personal information, subject to certain exceptions.

You can reach us to make CCPA requests in the following ways:

  • By email - customercare@frametolia.com
  • By phone - 1-800-913-6215 - 8am-4pm Eastern Monday to Friday.
  • By chat - we're available for live chats on the website from 8:00-4:00 eastern Monday to Friday.
  • In writing:
    Frametolia C/O Roma Moulding Inc
    6230A N. Irwindale Ave, Irwindale, CA, 91702

6.  Facebook & Instagram 
Customer activity data is shared using the Meta Pixel, advanced matching, and Conversions API. You can disconnect this data from your Facebook account by changing their settings for Off-Facebook Activity.

7. Email Newsletter Subscribers
Our email newsletters are hosted by a 3rd party email provider, Klayvio, and use fonts hosted by Google fonts. You can unsubscribe at any time or request your information be removed by contacting us as mentioned in this privacy policy


8. Changes to this policy
We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.

 

If you have any questions about this privacy policy or our use of your personal information, please contact us at customercare@frametolia.com