![[Color:No Frame], Picture of art](http://frametolia.com/cdn/shop/files/M1961D-c-uc-front.jpg?v=1713468215&width=533)
![[Fog Shagreen], Picture frame](http://frametolia.com/cdn/shop/files/2132052-gf-3.jpg?v=1717602786&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-icb4437d-10771000.png?v=1717709824&width=533)
![[color:Satin Black], Picture of the set of 3 prints of ferns in a black frame](http://frametolia.com/cdn/shop/files/tw-ac11-10771000.png?v=1719255148&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-in35897-10771000.png?v=1717709466&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-icb4435d-10771000.png?v=1717711416&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-in35894-10771000.png?v=1719936038&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-b4410d-10771000.png?v=1717711334&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-mf969-0957-10771000.png?v=1717709655&width=533)
![[Color:Satin Black], Art in our Satin Black wood frame](http://frametolia.com/cdn/shop/files/tw-w1187d-10771000.png?v=1717708176&width=533)
Just received my order today and was so disappointed to see that the sides of the frame are a textured RUBBER. I saw the photo on the listing but thought it was a natural plywood edge, especially when the description says 100% natural wood frame…. A technicality since rubber is a natural material.
Sorry to hear that the frame doesn't appear as you expected. There is no rubber in our burlwood frames - they are made from 100% Olive burlwood veneer imported from Tuscany. However we want you to love your frame, so I've sent you a separate email in case you'd like help returning the product.
Since I'm only due to receive these frames sometime before June 15, I'm unfortunately not in a position to comment.
John Martindale
The photos and description do not reflect what this frame actually looks like. It is metallic and shiny. It does not have a wood finish. I am not happy with the product.
Hi Jessica,
We are sorry to hear that your frame wasn't as you expected. Although the frame is made from solid wood, it does have a solid finish that gives the frame a metallic look. If the frame doesn't suit your needs, don't hesitate to contact us for a return.